Frequently asked questions

Looking for an answer? Our self-help section is the fastest way to get help. You'll find answers to many topics here, including the payment options available at GASSAN.

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How do I track my return order?

How can I see if an item is available?

At which stores do you sell Rolex?

Are there costs associated with engraving jewelry and can I wait for this or do I have to schedule an appointment?

Find answers by subject

shipping-and-delivery

shipping-and-delivery

Shipping and delivery

What the your delivery time?

Are there other costs associated with shipping?

When can I expect my order?

Can I order a product from a other country?

Can my order be wrapped as a gift?

payments

payments

Pay

I live outside the EU and place an order online with GASSAN. Can I reclaim the VAT digitally via a Global Blue form?

Insured payment method

Which payment methods does GASSAN accept?

Can I pay afterwards?

Where can I find the return form?

return-and-refund

return-and-refund

Return and refund

Is it possible to return my order?

How do I track my return order?

How do I get my purchase amount back and when can I expect the amount?

Can I still exchange / return my item after the return period?

stores

stores

Stores

I have lost my receipt, is it possible to receive a new one?

At which stores do you sell Rolex?

At which stores do you sell Audemars Piguet?

Is the product in stock and can I reserve it?

watch-service

watch-service

Watch service

What are the costs for the service check?

What does a complete Rolex overhaul consist of and should I schedule an appointment for this.

Are there costs associated with removing links from watch straps and can I wait for this or do I have to schedule an appointment?

What are the possibilities for engraving a watch (watch case etc.)

Are there costs associated with engraving watches and can I wait for this or do I have to schedule an appointment?

jewel-service

jewel-service

Jewel service

Are there any costs associated with the entertainment of jewelry and can I wait for this or do I need to schedule an appointment?

What are the possibilities for engraving a jewel?

Are there costs associated with engraving jewelry and can I wait for this or do I have to schedule an appointment?

Are there any charges for cleaning jewelry and do I need to schedule an appointment for this?

How long do I have a warranty on my jewel?

Hard time figuring it out?

Contact online customer service

Contact:
Call us on +31 (0)20 622 5333

Whatsapp us on +31 (0)6 899 359 86

Maandag t/m zondag van 09:00 - 17:00 uur

Email

E-mail your question to online@gassan.com and we will contact you within two working days

Chat

Start a live chat with one of our employees.